Shipping and Return Policy for Bitmain Miners
We are committed to providing a seamless shopping experience for our customers. Below are the details of our shipping and return policies for Bitmain miners:
Shipping Policy
- Order Processing:
- Orders are typically processed within 1-3 business days after payment confirmation.
- You will receive an order confirmation email with tracking details once your order has been shipped.
- Shipping Methods:
- We offer reliable shipping options through trusted carriers to ensure timely and secure delivery.
- Expedited shipping options may be available at an additional cost.
- Delivery Timeframes:
- Delivery times vary depending on your location and the shipping method selected.
- Domestic shipments typically take 3-7 business days.
- International shipments may take 7-15 business days, subject to customs clearance.
- Customs and Duties (For International Orders):
- Customers are responsible for any applicable customs duties, taxes, or fees.
- Ensure compliance with your country’s import regulations before placing an order.
- Shipping Insurance:
- All orders are shipped with insurance to protect against loss or damage during transit.
- Please inspect your shipment upon arrival and report any issues immediately.
Return Policy
- Eligibility for Returns:
- Returns are accepted within 14 days of delivery for defective or damaged items.
- The product must be unused, in its original packaging, and include all accessories and documentation.
- Non-Returnable Items:
- Products that have been used, modified, or damaged due to improper handling.
- Software, digital licenses, or cloud mining services.
- Return Process:
- Contact our customer support team to initiate a return request. Provide your order details and a description of the issue.
- Once approved, you will receive instructions for shipping the item back to us.
- Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or shipping error.
- Refunds and Exchanges:
- Refunds will be issued to the original payment method within 7-10 business days after the returned item is inspected.
- Exchanges for defective items are processed promptly, subject to availability.
- Damaged or Defective Items:
- If your item arrives damaged or is defective, contact us immediately. We will work with you to resolve the issue, including offering replacements or refunds as appropriate.
Additional Notes:
- Ensure that you retain proof of purchase and tracking details for all returns.
- For bulk orders, customized packages, or special requests, additional terms may apply. Contact us for details.
Need Assistance?
For any questions or concerns about your shipment or return, please contact our customer support team. We’re here to help!